FAQ
CUSTOMER SERVICE INQUIRIES:
While we enjoy engaging with our customers on Instagram and appreciate your photos and feedback, we kindly ask that all support-related inquiries be directed to our customer service email for a prompt and efficient response.
If you have any questions or require assistance with your order, please kindly direct all customer service Info@ChaseChrisleyCollection.com
SHIPPING INFORMATION:
WHERE DO YOU SHIP?
We ship to the United States and Canada.
*For Canada & International inquiries, please email Info@ChaseChrisleyCollection.com and we will do our best to accommodate.
WHEN WILL MY ORDER SHIP?
Please allow 3 business days (Monday to Friday, excluding public holidays) for us to receive and process your order. Any order received after 12:00 PM PST will begin processing the following business day. (Please note: If the order is placed after 12:00 PM PST on Friday, it will begin processing on the following Monday.)
DO YOU OFFER FREE SHIPPING?
No, we do not offer free shipping at this time.
HOW MUCH DOES SHIPPING COST?
The rate charged for the shipping of your order will be calculated in checkout. Before confirming your order in checkout, you will be shown the cost of shipping.
WHAT SHIPPING OPTIONS DO YOU OFFER?
First class mail (4-5 business days)
Priority mail (2-3 business days)
RETURN POLICY:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not cover the shipping fees for returns but will remit a refund once the return package is received and evaluated. If your return is eligible and accepted, your refund will begin processing. Please allow 5-7 days business days for processing.
To initiate a return, contact Info@ChaseChrisleyCollection.com
WOODEN WICK USAGE & CARE:
Wooden wicks are fantastic and once you try them you will love them as much as Chase does! They’re made from natural wood, and we love that they create a crackling sound similar to a fireplace when burning. Once you get used to using wooden wicks, you’ll love the enhanced ambience that pairs perfectly with a perfectly scented candle.
…BUT THERE IS CARE INVOLVED TO MAINTAINING THE BEST BURN AND ELONGATED USESO PLEASE READ BELOW IF THIS IS YOUR FIRST TIME USING A WOODEN WICK!
The first time you use your candle, ensure an even by lighting the wooden wick and let the candle burn until the wax melts all the way out to the edges of the jar. Plan for approximately 30 minutes to an hour. This will help to keep wax from pooling around the wick for the next time you use the candle.
Even if the flame appears to burn low at times, it will continue to burn.
While using, protect the candle from any drafty areas or from a breeze and make sure not to move or handle the candle while it is burning.
After use and when the candle has been extinguished and completely cooled down, you can use your finger or a tissue object to gently break off the ash from the top of the wooden wick.
If ever your wooden wick is pooled with wax, very carefully use a spoon or safe object to clear some of the wax around the wick. Be extremely careful to not break the wooden wick.
CANDLE CARE:
To ensure the safety, quality, and durability of your candle, please follow the instructions below: as well as special care for the wooden wick.
Each time you use your candle, be sure to let it burn until the wax on the surface is completely liquid. This can take 2 to 3 hours and will allow your candle to burn more evenly the next time.
Never let the candle burn out unattended
Never let the candle burn for more than 4 hours at a time
Always place the candle on a heat-resistant, non-flammable surface away from fabrics and curtains
When 5 millimeters of wax are left, it is time to buy a new one! DIY options are to use the empty jar as a tea-light holders, small flower holders and even as a keepsake.